Author
Jacob Downey
Demand generation at Bettermode. Writes about community as a growth channel, from the person running it.
All posts
Support and successSelf-Service Support: A Comprehensive Guide to Self-Service Software
Don't take this the wrong way, but your customers need a little space from you—it's not you, it's them.
CommunityNavigating Community Software: Top 10 Hivebrite Alternatives and Competitors Analyzed
Are you looking for the best Hivebrite alternatives? You’ve come to the right place!
CommunityThe 17 best Discord alternatives in 2026, by what you use Discord for
Discord started sorting every account into an age group the week of September 22, 2026. Most people won't notice: Discord says more than 90 percent of users won't be asked to confirm anything, because it estimates age from account signals like account history and activity. Accounts it can't place as adults can still message friends and join voice calls, but they have to confirm their age before reaching age-restricted servers, channels, or settings, using a credit card check, an app store age range, an on-device face estimate, or an ID scan with a selfie (ID Tech). It's the plan Discord announced in February, weeks after a vendor breach exposed roughly 70,000 government ID images from its earlier age checks, and then delayed after the backlash (Newsweek, EFF, TechCrunch).
Support and successCustomer Engagement Models: Choosing the Right Approach for Your SaaS
Any business knows the importance of customer engagement. Competition is increasing, and it's all too easy for customers to jump to another product if yours doesn't meet their needs. Cultivating loyal customers means continually engaging them, connecting them to the value of your product, and hearing their feedback.
CommunityThe best SEO forums to join in 2026, and how to get your own forum ranking
The best SEO forums to join in 2026 are Google's Search Central Help Community for indexing and Search Console problems, r/SEO and r/bigseo for everyday questions, WebmasterWorld for long-running Google update threads, and Local Search Forum for Google Business Profile and local rankings. All ten forums below had new threads or replies in the day or two before we checked them on October 13, 2026.
CommunityMove Your Static Knowledge Base to a Dynamic Online Community
Every company needs to educate its customers and help them get the best value from its product or service. That's why knowledge bases and FAQ pages have become standard components of modern websites.
CommunityEngagement and Growth Secrets for Brand Communities
Community engagement is paramount to solidifying customer loyalty, creating brand evangelists, and selling future products and services. However, increasing engagement and driving growth is no simple task for community managers.
CommunityNotion's Community-Led Growth: A Blueprint for Success
Community-led growth is the newest growth strategy for improving customer retention and scaling your business. Community development is quickly becoming central to business growth, and companies are realizing they need to invest in community operations early on.
Support and successCommunity-Driven Customer Success for B2B SaaS: How Community Elevates CS Strategy
Customer success drives SaaS business outcomes—satisfaction, retention, and lifetime value. But customer success managers face challenges scaling personalized support across growing customer bases.
CommunityCommunity Platforms for Online Events: Engaging Audiences Before, During, and After
Both online communities and events share common elements: networking, ideation, knowledge-sharing, and discussions. Especially in the virtual events space, many real-world events have been transformed into digital formats. This makes it highly valuable to leverage a community platform for online events—getting the best of both worlds.
CommunityCommunity-led growth for B2B SaaS: what it is and how to start
Community-led growth is a go-to-market model where your customers' conversations with each other do part of the work your funnel used to do. They answer the questions that stall new users, show prospects what good looks like, and keep accounts around, because leaving would mean leaving people, not just software. It sits next to product-led and sales-led growth rather than replacing them.
CommunityPublic Community: What It Is and Why It's Important
Brands that stand out today do more than sell products or services. They build meaningful and lasting relationships with their target audience, turning them into loyal customers and brand advocates.
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Put community activity in your CRM
Bettermode syncs members and what they do in your community to the CRM, so sales and success can see who is engaged before the next call.