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Your help center, inside the community

Publish articles, guides and docs in structured spaces next to the conversations they answer. One search across both, on your own domain.

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G2 Leader, Online Community Management G2 Fastest Implementation, Mid-Market, Online Community Management G2 Most Likely to Recommend, Mid-Market, Online Community Management

Knowledge base

Built for content that stays current

Everything you need to write, organize and keep help content fresh.

  • Rich articles

    Long form articles with images, video, embeds and code blocks, written in the same composer members already know.

  • Collections that make sense

    Group articles into spaces by product, plan or audience. Each collection carries its own access and order.

  • Always the latest version

    Update in place. Readers always land on the current article at the same link.

  • Feedback built in

    Was this helpful voting and comments show which articles work and which need a rewrite.

Findability

Found by members, search engines and AI

A knowledge base only works if people land on it. Yours is indexable, searchable and citable from day one.

  • One search across everything

    Articles, discussions and events in one result list, ranked by what actually answers the query.

  • SEO pages on your domain

    Every public article is an indexed page under your own domain, not a subdomain you rent.

  • AI Answers cites your docs

    Instant replies pull from articles as well as discussions, with the source linked.

  • Deep links everywhere

    Link articles from onboarding emails, in app tooltips and support replies. Access rules still apply.

Toggy · Build agent

A knowledge base assembled, not architected

Describe your product and Toggy Build drafts the structure: spaces, collections and permissions, your brand in place. You review everything before it goes live.

What you can measure

Know the docs are working

Reading, voting and searching all land in the same analytics as the rest of the community.

  • Reach

    Views and unique readers show whether content gets found at all.

    Example: 4,920 article views this month.

  • Usefulness

    Helpful votes per article separate the workhorses from the shelf warmers.

    Example: 87 percent of readers voting helpful.

  • Coverage

    Searches that end with no good result are your next content calendar.

    Example: 23 unmatched searches this week.

IllustrativeExample values. The real numbers come from your own stack.

The rest of what ships with it

Everything the knowledge base runs on

  • Access control

    Public, members only or plan gated per space.

  • Media rich

    Images, video, files and embeds in any article.

  • Comments on articles

    Readers ask in context, and the answer improves the article.

  • Custom domain

    Docs live under your domain with your brand.

  • API and webhooks

    Create and update articles programmatically.

“We replaced a separate docs site and a forum with one space. Search finally covers both, and the docs team sees what people actually ask.”
PriyaDocumentation leadDraft

Solutions

What the knowledge base powers

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