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Community
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CommunityBettermode vs. Khoros: Which is Better for Your B2B SaaS Customer Community
Bettermode and Khoros are two popular choices for businesses looking to build and engage online communities. But it can be difficult to know which one will meet your needs. We compare Bettermode vs Khoros to help you make an informed choice.
Community20 Community Space Ideas for B2B SaaS Customer Communities
In school, did you have a group of friends who were closer to you than other classmates? The same goes for online communities. There's a diverse set of members who share a common connection, but certain cohorts share specific passions. It's natural for them to form groups for focused, deeper discussions.
CommunityHow to moderate an online community (tools, rules and AI)
Community moderation is the work of keeping an online community safe, on topic and worth coming back to. It covers writing the rules, reviewing what members post, acting when someone breaks a rule, and handling appeals. The setup that works in 2026 is layered: software takes the first pass on every post and comment, and people make the calls that need context.
CommunityCustomer Experience and Online Community: How Communities Reshape CX
Although it has become a norm for companies to claim they're "customer-centric," the actual point of differentiation comes from companies that truly execute what they claim. If we simply observe our interactions with different brands, this becomes evident.
CommunityMember Appreciation for B2B SaaS Communities: Expert Tactics That Work
Showing appreciation to community members is the key to keeping your community engaged, active, and growing.
CommunityCustomer Engagement Reimagined: Leading Alternatives to Gainsight Digital Hub for B2B SaaS
inSided Alternatives: Top Community Platforms for Customer Engagement Building an online community has significant benefits—boosting collaboration, sharing knowledge, and increasing engagement, loyalty, and sales. But success depends on choosing the right platform.
CommunityEmail Sequences for New Community Members: A Guide to Automated Welcome Campaigns
Your community is growing and members are joining. Just like you welcome a guest to your house, as a community builder, you must welcome your members. That's when onboarding comes into the picture. A welcome email and automated email sequence can play a critical role in engaging members and prompting them to contribute.
CommunityKnowledge base software in 2026: 11 tools compared on real pricing
Knowledge base software is a tool for writing, organising and publishing articles that answer questions, either for your customers in a help center or for your own staff in an internal wiki. The good ones are judged on how well people find the right article, not on how many articles you can store.
CommunityOwned Medium Community: The Power of Building on Your Own Platform
Top brands in all industries are set apart not only by their services or products but by their ability to build a community of loyal customers. And their community is not just on public social media but on their very own properties.
CommunityCommunity Content Strategy for B2B SaaS: Planning and Execution Guide
What's the top challenge for community managers? Keeping members engaged.
CommunityHow to build an online community from scratch (and make it stick)
Most guides on how to build an online community are written by people who have never had to keep one alive. They stop at "define your purpose and pick a platform," which is roughly like a fitness plan that stops at "buy shoes." I've built community-driven growth programs inside SaaS companies for years, including a stretch at an advocacy platform where the community literally was the product, and the pattern is consistent: communities don't fail at setup. The community fails in the six weeks after launch, when the founding energy runs out and nobody planned for it.
CommunityUser-Generated Content: Transforming Audience Engagement and Brand Growth
Imagine you're at a big party where everyone is talking about their favorite products. Now picture if the company could hear all these excited conversations and share them with the world. That's what user-generated content (UGC) is all about.
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Put community activity in your CRM
Bettermode syncs members and what they do in your community to the CRM, so sales and success can see who is engaged before the next call.