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Community
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CommunitySlack community pricing in 2026: what a community on Slack really costs
You can run a community on Slack for free, and for a small, closed group that's often the right call. The catch is history: on the free plan, messages and files older than 90 days are hidden, and data older than a year is deleted. Paid plans keep everything, but they're priced per active member: Pro is $7.25/member/month billed annually ($8.75 monthly) and Business+ is $15 ($18 monthly). With Slack's Fair Billing Policy you only pay for members who are actually active, so a 2,000-member community where a quarter of people show up costs about $3,625 a month on Pro.
CommunityThe Community Flywheel: Transforming Customer Journeys with Social Integration
Branded communities should not live in silos—they must be fully integrated with the entire customer lifecycle to deliver maximum efficiency in customer acquisition, engagement, and retention.
CommunityCustomer Advocacy Communities for B2B SaaS: Building and Activating Your Champions
In this age of online media, connecting with your customer base has become relatively easier than ever before. A community of your users on the web is a loyal group of followers who actively engage on your platform and refer new people to join. They write reviews and share feedback on products they've experienced first-hand, giving out details and specifications that carry far more weight than any marketing copy.
CommunityHow to build a customer community for your SaaS (and keep it funded)
Every SaaS company eventually notices the same thing: your best customers are already answering each other's questions, in Slack DMs, on Reddit, in LinkedIn comments, in social media groups you'll never see, everywhere except a place you can see. Building a SaaS community is the act of giving that energy a home you operate, so it compounds for the business instead of evaporating. I run demand gen at Bettermode and spent years before that building community-driven growth inside SaaS companies, and this is the playbook I actually use: what to secure before you build, how to launch, and how a customer community pays for itself in retention and engagement your product analytics can actually see.
CommunityGamification for B2B SaaS Communities: Driving Engagement Through Game Elements
You've tackled the technical part of building a community—setting up the platform and creating space for users to connect. But now comes the tricky part: how do you activate members and keep them engaged?
CommunityCommunity Terms of Service for B2B SaaS: Essential Elements and Best Practices
Online community Terms of Use are the legally binding terms that apply to users and members of your community. This is different from community guidelines, which dictate how members should conduct themselves and serve as a template for moderators to run operations.
CommunityUnlocking Community Potential: The Transformative Power of Discussion Forums
In today's fast-paced digital landscape, online discussion forums have become a mainstay for businesses looking to engage their customers and gain valuable insights. These online communities provide a platform for customers to communicate with each other and with the business directly, allowing for open dialogue and the sharing of ideas. The digital landscape has evolved from basic chat boards to sophisticated community platforms. Modern forums now power not just discussions but also brand ambassador programs and support centers, transforming how businesses engage with their audiences.
CommunityCommunity Engagement Tactics for B2B SaaS: A Complete Playbook
No matter how technologically advanced we get, personal connection is still the bedrock of any community platform.
CommunityLegal Considerations for Community Forums: Protecting Your Online Community
Online community Terms of Use are the legally binding terms that apply to users and members of your community. This is different from community guidelines, which dictate how members should conduct themselves and serve as a template for moderators to run operations.
CommunityCustomer Engagement Solutions: A Comprehensive Guide for B2B SaaS
Customer engagement solutions refer to a variety of tools for enhancing customer experience—community hubs, loyalty programs, chatbots, newsletters, CRMs, and more.
CommunityCustomer Engagement and Loyalty: How to Turn Interactions Into Trust
Long gone are the days when engaging with customers meant essential interactions only. Today's businesses understand that if you want to keep customers coming back, you have to look beyond managing transactions. Nothing does as good a job at keeping people interested as genuine engagement that builds into loyalty.
CommunityCustomer-Led Growth: How Brands Win by Putting Customers First
When was the last time you trusted an ad more than a friend's recommendation? Probably never. Buyers ignore cold outreach, skim past ads, and block pop-ups—but they do listen to each other.
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Put community activity in your CRM
Bettermode syncs members and what they do in your community to the CRM, so sales and success can see who is engaged before the next call.