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Support and success
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Support and successCustomer Engagement Software for B2B SaaS: Platform Selection Guide
From a marketer's point of view, customer engagement is a way to inspire more sales and increase revenue. But engaging customers is much more than that.
Support and successSelf-Service Best Practices: The Complete Guide
According to research, only 15% of customers are satisfied with self-service offerings—despite 53% of businesses believing they're doing a great job. This stark disconnect reveals a troubling truth: customer expectations are being overlooked.
Support and successCustomer feedback tools: the categories, how to choose, and the one we run ourselves
I have bought, ripped out, and rebuilt more customer feedback tools than I would like to admit. Survey tools, idea boards, a social listening platform nobody logged into after month two. Here is what all that trial and error taught me: the tool is the easy part. The hard part is picking one your customers will actually use and then doing something with what they tell you. This guide is the version I wish someone had handed me, the categories of customer feedback tools that exist, how to choose between them without drowning in feature lists, and what we run at Bettermode on our own product.
Support and successCustomer Feedback Collection for B2B SaaS: Methods and Best Practices
Customer feedback has a significant impact on any business. Collecting feedback, listening to customers, and actively working on improvements based on what you hear can transform your products and strengthen customer relationships. For B2B SaaS companies, gathering authentic customer feedback in a scalable manner is a key business objective.
Support and successThe Future of SaaS Customer Support: 2026 Trends and Expert Predictions
In the wake of the pandemic, customer support underwent a profound transformation. Remote operations became the norm, compelling businesses to embrace and scale digital channels to offer around-the-clock service.
Support and successCustomer Self-Service Guide for B2B SaaS: Boost Customer Satisfaction and Reduce Support Costs
Customers want a hassle-free experience when they choose your product, including easy setup and proactive support. They'll move on to another solution if they don't get what they need. That's why developing customer self-service channels should be one of your top priorities.
Support and successSelf-Service Onboarding: A Guide for SaaS Businesses
As your SaaS business grows, so does the challenge of onboarding new customers effectively. While high-touch onboarding works for enterprise accounts, it doesn't scale for the volume of customers most SaaS companies serve.
Support and successSelf-Service Website Construction: A Step-by-Step Guide
According to research, nearly 90% of customers would switch to a competitor if it could provide a better customer experience. To meet these growing demands, businesses are turning to self-service website construction—a solution that provides intuitive, 24/7 support.
Support and successSelf-Service Support: A Comprehensive Guide to Self-Service Software
Don't take this the wrong way, but your customers need a little space from you—it's not you, it's them.
Support and successCustomer Engagement Models: Choosing the Right Approach for Your SaaS
Any business knows the importance of customer engagement. Competition is increasing, and it's all too easy for customers to jump to another product if yours doesn't meet their needs. Cultivating loyal customers means continually engaging them, connecting them to the value of your product, and hearing their feedback.
Support and successCommunity-Driven Customer Success for B2B SaaS: How Community Elevates CS Strategy
Customer success drives SaaS business outcomes—satisfaction, retention, and lifetime value. But customer success managers face challenges scaling personalized support across growing customer bases.
Support and successMastering B2B Customer Support: Strategies for Exceptional Service
Excellent customer support is critical for retaining loyal customers. This is especially true in the B2B environment where customer relationships are built over time based on trust, personal connection, and credibility.
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Put community activity in your CRM
Bettermode syncs members and what they do in your community to the CRM, so sales and success can see who is engaged before the next call.